Clínica Alemana became Chile's first accredited health care facility-a milestone in Chilean health care. The accreditation process consisted of an evaluation of each of the hospital's quality standards.

Clínica Alemana received a three-year accreditation achieving a score of 91.6% of the established standards. The evaluation, which was conducted by the Instituto Chileno de Acreditación en Salud, ICHAES (Chilean Institute of Health Accreditation), took into consideration such factors as respect for patient dignity, quality management, good access to health center, timely medical attention and the chance to continue the medical treatment, if needed, at the same clinic, clinical management, quality of the professional staff, keeping updated medical health records of the patients, equipment and installations security and support services.

The final report indicates that Clínica Alemana "has incorporated quality, security and continuous improvement" into its culture.

Dr. Manuel Inostroza, Chilean Health Superintendent, noted the excellent results obtained by Clínica Alemana and made the following comments when he made the presentation: "This is the first institution to receive accreditation. We congratulate them and recognize the rigorous process they had to satisfy in order to be accredited by the Healthcare Superintendent and the Supervisor of Healthcare Service Providers. We believe this is a point of no return, because many other private clinics and public hospitals will now initiate this process.  We expect to have hundreds of institutions accredited, thereby improving the quality of the services provided to Chileans".

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Culture of quality
In the national accreditation ceremony on January 5th, Marcelo Magofke, Clínica Alemanas CEO, stated that "quality is a priority theme within the culture of the institution. This was clearly shown in June of 2009, when the health center was also accredited by the Joint Commission International (JCI). JCI is the leading worldwide promoter of continuous improvement in the quality of health care delivery and disease prevention.  Obtaining a certificate is not what is important for us; we dont work for that.  What is important is that this document reflects the existence of a culture of quality and continuous improvement".